目 錄
一、新型所（站）概述篇 ................................................................1
（一）職能與流程管理 ..................................................................1
（二）管理模式建設(shè) ....................................................................2
二、新型所（站）建設(shè)篇 ................................................................5
（一）所（站）設(shè)置標準 ................................................................5
（二）所（站）功能分區(qū) ................................................................5
（三）所（站）物品配置 ................................................................6
（四）所（站）上墻標準 ...............................................................16
三、縣級局（營銷部）職能篇 ...........................................................19
（一）縣級局（營銷部）機構(gòu)及職責 .....................................................19
（二）所（站）機構(gòu)及職責 .............................................................21
（四）專賣辦（內(nèi)管組）機構(gòu)及職責 .....................................................32
（五）市場部機構(gòu)及職責 ...............................................................33
（六）稽查大隊機構(gòu)及職責 .............................................................35
四、新型所（站）運行篇 ...............................................................36
（一）黨建與業(yè)務(wù)融合管理規(guī)范 .........................................................36
（二）專賣管理規(guī)范 ...................................................................39
（三）營銷管理規(guī)范 ...................................................................63
1.市場營銷 .......................................................................63
2.客戶服務(wù) .......................................................................65
3.信息采集 .......................................................................69
4.終端建設(shè) .......................................................................71
5.消費環(huán)境建設(shè) ...................................................................73
（四）稽查管理規(guī)范 ...................................................................79
1.案件查處 .......................................................................79
2.涉煙案件情報共享與聯(lián)動制度 .....................................................83
（五）內(nèi)管監(jiān)督管理規(guī)范 ...............................................................84
1.重點客戶監(jiān)管工作規(guī)范 ...........................................................84
2.卷煙銷售大戶監(jiān)管工作規(guī)范 .......................................................87
（六）所（站）綜合管理規(guī)范 ...........................................................89
1.所（站）運行機制 ...............................................................89
2.所（站）管服協(xié)同 ...............................................................99
3.所（站）對標管理 ..............................................................105
4.所（站）人才激勵 ..............................................................110
5.所（站）運行評價 ..............................................................111
6.網(wǎng)格化管服助手使用 ............................................................ 117
