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第一版客戶案例

發(fā)布時間:2023-8-09 | 雜志分類:其他
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第一版客戶案例

SD-WAN客戶案例某新能源車公司1隨著4S門店數量增加,傳統(tǒng)的網絡架構已經無法滿足對于安全、可靠和高效連接的需求。這就需要一種新的網絡架構來優(yōu)化和管理門店之間和門店與總部之間的通信。為了改善汽車門店的服務效率、提高售后升級和響應速率、優(yōu)化顧客服務質量,特別是提高研發(fā)總部對各門店服務需求的快速及時響應能力,該企業(yè)決定優(yōu)化現有門店和總部聯網的網絡架構,選擇多家網絡服務商設計了一套全國門店聯網方案,以達到建立全國門店之間的互聯互通,實現門店資源共享和數據交換,從而提高門店的管理效率和顧客服務質量。經過新能源車廠對多個供應商網絡進行測試和對比分析,最終太平洋電信以優(yōu)質的性價比,卓越的網絡質量,貼心的技術服務成為該企業(yè)門店聯網解決方案的供應商。軟件定義廣域網(SD-WAN)是一種利用軟件控制和管理企業(yè)網絡連接的技術。SD-WAN可供新能源汽車廠家用于連接工廠、辦公室、研發(fā)中心以及門店等多個地點的網絡,實現網絡的統(tǒng)一管理和優(yōu)化。軟件定義廣域網(SD-WAN)是一種利用軟件控制和管理企業(yè)網絡連接的技術。SD-WAN可供新能源汽車廠家用于連接工廠、辦公室、研發(fā)中心以及門店等多個地點的網絡,實現網絡的... [收起]
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第一版客戶案例
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文本內容
第1頁

企業(yè)客戶案例

Telstra PBS

云網安融合,讓安全互聯如此簡單

第2頁

SD-WAN客戶案例

某新能源車公司

1

隨著4S門店數量增加,傳統(tǒng)的網絡架構已經無法滿足對

于安全、可靠和高效連接的需求。這就需要一種新的網

絡架構來優(yōu)化和管理門店之間和門店與總部之間的通

信。為了改善汽車門店的服務效率、提高售后升級和響

應速率、優(yōu)化顧客服務質量,特別是提高研發(fā)總部對各

門店服務需求的快速及時響應能力,該企業(yè)決定優(yōu)化現

有門店和總部聯網的網絡架構,選擇多家網絡服務商設

計了一套全國門店聯網方案,以達到建立全國門店之間

的互聯互通,實現門店資源共享和數據交換,從而提高

門店的管理效率和顧客服務質量。經過新能源車廠對多

個供應商網絡進行測試和對比分析,最終太平洋電信以

優(yōu)質的性價比,卓越的網絡質量,貼心的技術服務成為

該企業(yè)門店聯網解決方案的供應商。

軟件定義廣域網(SD-WAN)是一種利用軟件控制和

管理企業(yè)網絡連接的技術。SD-WAN可供新能源汽

車廠家用于連接工廠、辦公室、研發(fā)中心以及門店

等多個地點的網絡,實現網絡的統(tǒng)一管理和優(yōu)化。

軟件定義廣域網(SD-WAN)是一種利用軟件控制和

管理企業(yè)網絡連接的技術。SD-WAN可供新能源汽

車廠家用于連接工廠、辦公室、研發(fā)中心以及門店等

多個地點的網絡,實現網絡的統(tǒng)一管理和優(yōu)化。

為增加魯棒性系統(tǒng)生存能力和穩(wěn)定性,均采用了國

際頂級品牌的SD-WAN終端,在總部和核心門店均

采用主備雙活或者增強雙活的HA配置,門店節(jié)點

充分利舊。

太平洋電信 / 客戶案例

某公司是某知名新能源汽車企業(yè),致力于打造世界一流

的智能電動汽車品牌。

案例背景

1、全網SDWAN設計,統(tǒng)一管理,集中控制

太平洋電信集中云管平臺和NOC可以實時監(jiān)測企

業(yè)網絡連接狀態(tài)、流量負載情況以及帶寬利用率等

指標,并提供實時報警和告警通知功能。

3、全網采用云管理平臺,集中管理,可視操作

通過SD-WAN技術優(yōu)化網絡連接質量,提高網絡連

接速度和穩(wěn)定性。同時基于應用程序、協議、服務等

因素進行智能負載均衡,通過訪問控制策略控制和

DPI技術,區(qū)分公司經營業(yè)務和門店客戶的互聯網

流量,做到精準區(qū)別和避免網絡瓶頸和擁堵,保障

網絡數據和核心業(yè)務的安全性。

4、智能負載均衡,精準識別,各行其道

2、核心節(jié)點多方式HA配置,可靠穩(wěn)健,重點突出

解決方案

第3頁

太平洋電信 / 客戶案例

2

效果改善

沈陽分店節(jié)點

CPE

杭州分店節(jié)點

CPE

福州分店節(jié)點

CPE

Internet

上海分支機構

四川分支機構

其他10+分店節(jié)點

LAN

Connec

Main CPE BackUP CPE

CPE

WAN

Connec LAN

Connec

客戶防火墻 內網交換機

內網交換機

Main CPE 互聯網接

入交換機

互聯網接

入交換機 客戶防火墻 Backup CPE

靜態(tài)

路由

效果改善

提高門店運營效率

通過門店信息管理系統(tǒng)和客戶關系管理系統(tǒng)的建立,門店之間可以共

享信息和資源,消除信息孤島,減少重復勞動,提高門店運營效率。

增加網絡可靠性

SD-WAN可以將多個物理鏈接組合成一個虛擬網絡,從而提供更高的

冗余和容錯能力。這意味著,如果一個鏈接發(fā)生故障,其他鏈接可以繼

續(xù)提供服務,從而保證了4S店的網絡連通性,減少了停機時間和損失。

網絡降本增效提速

SD-WAN可以替代傳統(tǒng)的MPLS網絡,選擇更加經濟實惠的internet鏈

路,大幅度降低網絡運營成本,可以通過智能路由和流量優(yōu)化算法,

將應用程序和數據傳輸優(yōu)化到最佳路徑。這可以保證網絡的穩(wěn)定性、

可靠性和延遲等關鍵指標的提高,為4S店提供更好的用戶體驗。本次

提供更優(yōu)質的服務

通過在線預約系統(tǒng)和客戶關系管理系統(tǒng)的建立,門店可以更好地了解客

戶需求,提供個性化服務,快速解決用戶問題反饋,從而提升顧客滿意度。

降低庫存成本

通過物流配送系統(tǒng)的建立,門店之間可以互相調撥和配送,避免庫存

積壓,降低庫存成本。綜上所述,全國門店聯網方案能夠有效地改善汽

車門店的服務效率和提升顧客服務質量。

一、在公司營運管理方面

通過采用太平洋電信的SD-WAN網絡服務,幫助該企業(yè)

在多個門店之間實現高速、安全和可靠的數據傳輸,并

提高互聯互通效率。在改善4S店互聯互通效果主要體現

在以下幾個方面:

二、在網絡服務方面

項目,基于太平洋電信和基礎運營商豐富的合作經驗,該企業(yè)委托太

平洋電信申請全國互聯網上網線路,一站式管理全國網絡資源,在降

低了接入互聯網的成本的同時,更是大大降低了新能源車廠IT的管理

和維護的難度。

集中管理和控制

SD-WAN通過中央控制器來管理所有分支機構的網絡連接。這使得網

絡管理人員能夠更輕松地配置、監(jiān)視和管理分支機構的網絡設備和

應用程序,從而降低了管理成本和網絡管理員的配備和工作量。

網絡安全

SD-WAN技術提供了全面的網絡安全保障,包括強大的加密、身份驗

證、入侵檢測和入侵防范等功能。4S店通過SD-WAN技術可以實現網絡

安全的可靠保護,以保障客戶的隱私和數據安全。

業(yè)務連通性

SD-WAN技術支持多種連接類型,包括MPLS、VPN、云等。這意味著4S

店可以實現多種業(yè)務之間的連通性,包括車輛銷售、售后服務、財務管

理等,從而提生整個公司業(yè)務連通性。

經過前期的試點,該企業(yè)已經決定在2023年Q2對全部

門店進行升級改造,這也為公司未來云化部署生成系統(tǒng)

奠定了良好的網絡基礎。SDWAN改造為公司現有業(yè)務

和未來云業(yè)務提供了更高效、更靈活和更安全的網絡連

接,從而為企業(yè)數字化轉型奠定了良好的網絡基礎。

三、整體效果

第4頁

SD-WAN Business Case

A New Energy Vehicle Company

This company is a well-known new energy vehicle enterprise

dedicated to creating a world-class brand of intelligent electric

vehicles.

As the number of 4S stores increased, the traditional network

architecture could no longer meet the demands for secure,

reliable, and efficient connectivity between stores and between

stores and headquarters. A new network architecture was needed

to optimize and manage communication between stores and

headquarters. To improve the service efficiency of automotive

stores, enhance after-sales upgrades and response rates, optimize

customer service quality, and improve the rapid and timely

response to service demands from all stores, the enterprise

decided to optimize the existing network architecture connecting

stores and headquarters. The company selected multiple network

service providers to design a nationwide store networking

solution, aiming to establish interconnectivity between all stores

nationwide, enabling resource sharing and data exchange, and

ultimately enhancing store management efficiency and customer

service quality. After testing and comparing multiple network

suppliers, the new energy vehicle company selected Pacific

Telecom as the supplier for their store networking solution due to

their superior price-performance ratio, excellent network quality,

and attentive technical service.

Software-defined wide area network (SD-WAN) is a technology that uses software to control and manage enterprise

network connections. SD-WAN can be used by the new

energy vehicle manufacturer to connect networks across

multiple locations, including factories, offices, research and

development centers, and stores, to achieve unified

management and optimization of the network.

SD-WAN is a technology that uses software to control and

manage enterprise network connections. It can be used by

the new energy vehicle manufacturer to connect networks

across multiple locations, including factories, offices,

research and development centers, and stores, to achieve

unified management and optimization of the network.

3

To increase the robustness and stability of the system,

international top brands of SD-WAN terminals have been

used for the new energy vehicle manufacturer. The main

and backup active-active orenhanced active-active HA

configuration is adopted at headquarters and core stores, while

store nodes are fully utilized.

Telstra PBS / Business Case

Case Background

Solutions

The new energy vehicle manufacturer has adopted a cloud

management platform for network-wide centralized management and visual operations. Pacific Telecom's central cloud

management platform and NOC can monitor network connection status, traffic load, and bandwidth utilization in real-time

while providing real-time alarm and notification functions.

SD-WAN technology has been used to optimize network

connectivity quality, speed, and stability. Intelligent load

balancing has also been implemented based on application

programs, protocols, and services. Access control policies

and DPI technology are used to distinguish between company operations and store customer internet traffic, ensuring

precise identification and avoidance of network bottlenecks

and congestion. This ensures the security of network data

and core business operations.

1.SD-WAN Design for the Entire Network, Unified

Management, and Centralized Control

2.Multi-Mode HA Configuration for Core Nodes, Reliable

and Robust with Emphasis on Key Points

4.Intelligent Load Balancing with Precise Identification for Efficient Traffic Management

3.Cloud Management Platform for Network-wide

Centralized Management and Visual Operations

第5頁

Telstra PBS / Business Case

4

Excellent result

1. Corporate Operations Management

2. Network Services

Telstra PBS's SD-WAN network service is adopted for high-speed,

secure, and reliable data transmission among stores, improving

interconnection efficiency. The improvement in the interconnection

between 4S stores is mainly embodied in the following aspects:

Network Cost Reduction and Increased Efficiency: SD-WAN can replace

traditional MPLS networks by selecting more affordable internet links,

significantly reducing network operating costs. By utilizing intelligent

routing and traffic optimization algorithms, it can optimize application

programs and data transmission to the best path.

3.Overall Results

This ensures the improvement of key indicators such as network

stability, reliability, and latency, providing a better user experience

for 4S stores.For this project, the enterprise has relied on PBS's

extensive cooperation experience with basic telecom operators to

apply for national Internet access lines. This one-stop management

of national network resources not only reduces the cost of internet

access but also simplifies the management and maintenance of IT

in new energy vehicle factories.

Centralized management and control: SD-WAN uses a central

control hub to manage network connections for all branch

offices. This allows network administrators to easily configure,

monitor, and manage network devices and applications at

branch offices, ultimately reducing management costs and the

workload of network administrators.

Network Security: SD-WAN technology provides comprehensive

network security, including powerful encryption, identity

authentication, intrusion detection and prevention, and other

functions. 4S stores can achieve reliable protection of network

security through SD-WAN technology, ensuring customer privacy

and data security.

Business Connectivity: SD-WAN technology supports multiple

connection types, including MPLS, VPN, and cloud. This means

that 4S stores can achieve connectivity between various

businesses, including vehicle sales, after-sales service, and

financial management, thereby improving the overall business

connectivity of the company.

After the pilot phase, the enterprise has decided to upgrade and

renovate all stores in Q2 of 2023, which will establish a solid

network foundation for the company's future cloud deployment.

The SD-WAN transformation provides a more efficient, flexible,

and secure network connection for the company's existing and

future cloud businesses, laying a solid network foundation for

the enterprise's digital transformation.

Increased Network Reliability: SD-WAN technology can combine

multiple physical links into a virtual network, providing higher

redundancy and fault tolerance. If a link fails, other links can continue

to provide service, ensuring network connectivity for the 4S stores and

reducing downtime and losses.

mproved Store Operations Efficiency: The implementation of an

information management system and customerrelationship management

system can facilitate the sharing of information and resources

between stores, eliminate information silos, reduce repetitive work,

and ultimately enhance the operational efficiency of the stores.

Provided better services: An online booking and customer relations

management system are implemented to enhance customer

understanding, deliver personalized services, and promptly address

customer feedback, improving overall customer satisfaction.

Provided better services: An online booking and customer relations

management system are implemented to enhance customer

understanding, deliver personalized services, and promptly address

customer feedback, improving overall customer satisfaction.

Reduced inventory costs: A logistics distribution system is implemented

to allocate and distribute resources among stores, minimize inventory

backlog, and reduce costs. In summary, the nationwide store network

solution effectively enhances the customer service efficiency and quality

of auto stores.

CPE

CPE

CPE

Internet

Shanghai Branch Configuration

Shenyang Branch Configuration

Hangzhou Branch Configuration

Fuzhou Branch Configuration

Sichuan Branch Configuration

Other 10+ Store Nodes Configuration

LAN

Connec

Main CPE BackUP CPE

CPE

WAN

Connec LAN

Connec

customer

firewall internal network

switches

Main CPE Internet access

switch

Backup CPE

靜態(tài)

路由

第6頁

太平洋電信 / 客戶案例

一中心多節(jié)點混合云組網客戶案例

某生命科學領域公司

客戶的業(yè)務場景

生命科學領域自21世紀初以來迅猛發(fā)展,該公司的多種

高科技核心服務,需要大量的核心數據處理平臺、敏捷

的網絡傳輸、業(yè)務不可間斷。

1.多地的核心實驗業(yè)務大數據中心,以及大數據中心的

高品質互聯網出口需求,需要高品質和滿足資源不斷擴

容的專業(yè)數據中心,不斷增加的機柜空間需求也要求有

很好的成本控制,需要專業(yè)的數據中心維護服務;

2.數據中心和云平臺的混合組網的互聯互通;

3.國內外多個辦公節(jié)點的數據傳輸。

1.高存儲需求:

生物技術高速發(fā)展的同時,數據的存儲、分析成為生命

科學研究的關鍵需求。一個完整的基因測序樣本會產生

千萬量級的文件,據了解,目前一臺先進的測序儀、分析

儀等設備每天捕捉的測序數據平均水平已達到4TB,加

之基因信息分析過程一般會產生原始數據量5倍左右的

中間文件及結果,因此PB級別存儲空間已經成為存儲設

備的基本要求。

2.高可靠性需求:

檢測數據通常需要長期保存多年,通過合理的生命周期

管理系統(tǒng)進行歸檔保留,數據的自動化遷移歸檔、數據

的安全性、存儲的易擴展性是數據歸檔存儲考慮的重要

因素。

3.高實時性傳輸需求:

基因測序訪問實時性要求高。基因測序過程是一個超高并

發(fā)的文件轉換過程,整個生產過程有非常密集的文件讀取

和寫入,必須在有限的時間內完成海量小文件的導入。

客戶痛點

基于業(yè)務需求,客戶需要:

5

第7頁

太平洋電信 / 客戶案例

為客戶提供的綜合、高品質解決方案和服務

務不間斷;專業(yè)的數據服務能力為客戶統(tǒng)一提供多

地數據中心服務和統(tǒng)一運維管理;

2.太平洋電信的BGP智能互聯網出口將生產平臺,

滿足對多運營商互聯網資源的需求,無需復雜的多

運營帶寬資源應用和管理;

3.太平洋電信數據節(jié)點到云的超10G的直連專線接入

能力;

4.太平洋電信EPN(SDN技術)的核心骨干支持客

戶的大容量帶寬需求,利用SDN實現客戶對帶寬的

靈活調度;

5.太平洋電信的網絡服務可視化平臺,讓客戶不可

見的網絡可視化,輕松通過平臺總覽網絡整體情

況、使用流量、設備性能等指標化管理;

6.太平洋電信的VIP客戶經理的一對一服務,大大

提升了服務品質和服務溝通效率;VIP客戶經理對

網絡情況給予報告、建議的主動服務,提高了網絡

管理效率,實現了網絡不斷優(yōu)化的要求。

1.太平洋電信自有高品質T3+天津數據中心作為大

數據基地,100%保障了客戶核心業(yè)務數據生產平

臺的運營,高品質硬件和優(yōu)質服務體系保障客戶業(yè)

1.多區(qū)域距離客戶最近的專業(yè)、高品質數據中心,

不可中斷的數據中心服務;

2.高品質連接云平臺的云直連專線,不暴露在公網

的安全的、不中斷的連接;

3.運營商級別的低延時、高帶寬的BGP多出口互聯

網服務,實現智能和高速連接;

4 . 不 同 運 營 商 的 多 線 接 入 實 現 主 備 方 案,實 現

99.99%不間斷服務;

5.多種資源、多種產品、以及云資源的一站可視化

平臺;

6.一站式7*24小時的網絡服務保障,無需對接復雜

的網絡架構服務人員。

和客戶一起實現:

包括以下內容:

6

客戶網絡示意圖:

CPE

CPE

CPE

多線BGP Internet

云直連 客戶云主機

云服務器

網關高速通道2

網關高速通道1

VIP客戶機房機柜區(qū)域

PBS天津武清IDC

基地辦公室 實驗室 總部辦公室

CPE CPE

Telstra PBS

EPN骨干網

第8頁

Hvbrid Cloud Network Business Case

A life sciences company

Customer business scenario:

Customer Challenges

Based on their business needs, the customer

requires:

7

The life sciences field has been rapidly developing since the early

21st century, and the customer's various high-tech core services

require a large amount of core data processing platforms, agile

network transmission, and uninterrupted business operations.

1.Professional data centers with high-quality internet export and

the ability to continuously expand resources to accommodate

their core experimental big data centers in multiple locations.

The increasing demand for rack space also requires good cost

control and professional data center maintenance services.

2.Interconnectivity between their data center and cloud platform

via a hybrid networking approach.

3.Data transmission between multiple office nodes both

domestically and internationally.

1.High storage demand:

With the rapid development of biotechnology, data storage and

analysis have become critical requirements for life science

research. A complete genetic sequencing sample can produce

millions of files, and it is currently estimated that an advanced

sequencer or analyzer captures an average of 4TB of sequencing

data per day. In addition, the gene information analysis process

usually produces intermediate files and results that are about five

times the size of the original data, so PB-level storage space has

become a basic requirement for storage devices.

2.High-reliability demand:

Detection data usually needs to be stored for many years and

archived through a reasonable lifecycle management system. The

automation of data migration and archiving, data security, and the

scalability of storage are important factors to consider for data

archiving and storage.

3.High real-time transmission demand:

Real-time access to genetic sequencing is critical. The genetic

sequencing process is a highly concurrent file conversion process,

with very intensive file reading and writing throughout the production process. It is necessary to import a massive number of small

files within a limited time frame.

Telstra PBS / Business Case

第9頁

The comprehensive and high-quality solutions and

services provided to customers include the following:

Working together and achieve the following:

8

1.Telstra PBS is a high-quality T3+ data center located in

Tianjin, serving as a big data center, provides a 100%

guarantee of uninterrupted operation for our customers'

core business data production platforms. Our high-quality

hardware and service system ensures the continuity of

ourcustomer’s business operations. Our professional data

service capabilities provide customers with unified

multi-site data center services and unified operation and

maintenance management.

1.Professional and high-quality data centers located in multiple

regions that are closest to the customers. These data centers

provide uninterrupted services and ensure reliable access to

customer data.

2.Secure and uninterrupted connectivity to cloud platforms

through high-quality cloud direct connection lines that are

not exposed to public networks.

3.Carrier-level, low-latency, and high-bandwidth BGP

multi-exit internet services that enable intelligent and

high-speed connectivity, ensuring efficient data transfer and

access.

4.Multiple-line access from different carriers to implement

primary and backup plans, providing 99.99% uninterrupted

service, and ensuring business continuity.

5.A one-stop visualization platform for various resources,

products, and cloud resources, streamlining operations and

facilitating resource management.

6.comprehensive 24/7 network service guarantee that

eliminates the need for complex network architecture service

personnel to interface with, providing efficient and responsive support.

2.Telstra PBS’s BGP intelligent internet export meets the

demand for multi-carrier internet resources, eliminating the

need for complex management and application of multiple

carrier bandwidth resources.

3.Telstra PBS’s super 10G direct connection line capability

from data nodes to the cloud.

4.Telstra PBS’s EPN (SDN technology) core backbone

supports customers' high-capacity bandwidth requirements.

SDN technology enables customers to flexibly schedule

bandwidth.

5.Telstra PBS's network service visualization platform

provides customers with a visible network, enabling

customers to easily manage their network's overall

situation, usage flow, device performance, and other

index-based management.

6.Telstra PBS’s VIP customer manager provides one-on-one

service to greatly enhance service quality and communication efficiency. VIP customer managers proactively report on

network situations and provide suggestions, improving

network management efficiency and achieving continuous

optimization of the network.

Customer network diagram:

CPE

CPE

CPE

BGP Internet Multi-line BGP Internet

Direct cloud

connection

Customer cloud

server

Cloud server

Gateway high-speed

channel

VIP customer server room

cabinet area

Tianjin ? Wuqing IDC

Base office Laboratory Headquarters office

Cloud

Cloud

CPE CPE

Telstra-PBS

EPN Backbone network

Telstra PBS / Business Case

第10頁

太平洋電信 / 客戶案例

HeadSpin 客戶案例

某大型跨境時尚服裝電商

HeadSpin (“HS”) 是專為手機APP提供領先的數字化體驗 AI 平臺,幫助客戶優(yōu)化用戶體驗和縮短產品的上市時間。HS 平

臺全球范圍內提供云端真機設備以做到端對端的測試,而無需依賴任何軟件開發(fā)工具套件(SDK)。HS平臺算法會自動發(fā)

現應用程序中存在的問題,還包括分析問題的根本所在並同時提出更好體驗的建議,以幫助客戶確??缫苿?、網絡、音頻

和視頻交付最佳的用戶體驗。

客戶痛點 1 . 網 店 在 國 外 張 速 度 快,無 固 定 駐 場 I T,A P P 測 試 排 障 困 難 。

2 . 設 備 及 人 力 資 源 投 資 大,一 次 性 投 入 成 本 費 用 高 。

跨境電商可以利用HS在全球指定的國家或地區(qū)全

方位監(jiān)測APP性能,同時能夠快速識別潛在問題并

采取措施改進APP。事實證明,HS可以給跨境電商

公司帶來便利有效的測試環(huán)境、精準的數據分析,

達至更好的用戶體驗、提高用家保留率,節(jié)省成本

并增加收入。

解決方案

APP內的購買流程性能可能會影響或破壞用戶體

驗,從而對收入造成極大影響。HS允許開發(fā)者測試

和監(jiān)測應用程序內不同類型的購買形式(信用卡、禮

品卡、Apple Pay、PayPal、電信網絡賬單等)。

2.測試和監(jiān)測應用程序內交易的性能

可以讓開發(fā)者看到APP內廣告活動的性能,并了解

這些廣告對用戶保留率和參與度的影響。

HS可安排人手及設備讓開發(fā)者可透過網絡瀏覽器 3.了解廣告活動的性能

遠程控制遍布150多個地點連接高達22000的設

備,測試APP的承載能力。同時可測試不同類型生物

識別,如︰指紋識別及面容ID (IOS及Android),讓

客戶有更住的體驗。

1.在現實世界條件中進行發(fā)布前的測試

9

第11頁

HeadSpin Business Case

A large cross-border fashion e-commerce company

HeadSpin (\"HS\") is a leading AI platform that provides digital experiences for mobile apps, helping customers optimize the user

experience and shorten product launch times. The HS platform offers cloud-based real devices for end-to-end testing worldwide,

without relying on any software development toolkits (SDKs). The HS platform algorithm automatically detects issues in the

application and analyzes the root cause while providing recommendations for a better experience, helping customers ensure the best

user experience across mobile, network, audio, and video delivery.

Customer Challenges

1.Difficulties in APP testing and troubleshooting due to the lack of fixed on-site IT support overseas.

2.Equipment and human resources are high which requires a large one-time capital investment.

Cross-border e-commerce companies can leverage HS's

global network of designated countries or regions to

monitor their APP's performance comprehensively. At the

same time, HS can quickly identify potential issues and take

measures to improve the APP. HS has been proven to bring

convenience and effective testing environments, accurate

data analysis, better user experience, improved customer

retention rates, cost savings, and increased revenue to

cross-border e-commerce companies.

Solutions

HS provides a solution for pre-release testing under real-world

conditions. HS can deploy personnel and devices, allowing

developers to remotely control over 22,000 devices connected

across more than 150 locations via a web browser to test

the performance and load capacity of their APP. Additionally,

The performance of the purchasing process within the APP

can significantly impact user experience and revenue. HS

enables developers to test and monitor different types of

in-app purchases (credit cards, gift cards, Apple Pay, PayPal,

telecom network bills, etc.) to ensure optimal performance.

Developers can gain insights into the performance of

in-app advertising campaigns and their impact on user

retention and engagement through HS.

HS can test different types of biometric authentication, such

as fingerprint recognition and facial ID (iOS and Android), to

ensure a better user experience for customers.

1.Pre-Release Testing in Real-World Conditions

10

Telstra PBS / Business Case

2.Testing and Monitoring Performance of In-App

Transactions

3.Understanding the Performance of Advertising

Campaigns

第12頁

太平洋電信股份有限公司

PACIFIC BUSINESS SOLUTIONS(China)

www.t-pbs.com

深圳市南山區(qū)粵海街道高新區(qū)聯合總部大廈8樓

(0755)8671 6716

Telstra PBS

太平洋電信

marketing@telstra-pbs.cn

+86 0755 2523 4116(中國內地)

+852 2983 3367(香港)

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